[NOTICE] For ANY purchase value above RM300 and you would like to opt for postage, please contact us before payment for advice on delivery due to weight and dimension restrictions. For East Malaysia orders, please take note that your order arrival might be delayed significantly during this period due to limited flights from WM to EM. Thank You!

Updated 15 June  2021

Do you have a physical store?

We are online based only at the moment.

Where is your location?

We are in Kuala Lumpur, Malaysia

Do you ship to Sabah Sarawak?

Yes, we ship Malaysia wide. Postage fees will be auto calculated when you check out.

Do you ship internationally?

Not at the moment. For smaller items and our merch, you could drop us a message and see how we could work it out.

Do you ship your plants?

No (unless stated otherwise in each individual item) but full risk is to be bear by buyer.  We ("Seller") are not responsible for the condition of the plant once it is sent out.

No refund/ exchange in case of confiscated/ damaged/ rotting/ dried up plants, etc.

How does your plant sale works?

We target to release plants that we propagated once a month. Our plants are locally home propagated by us and it takes time to root, grow new shoots and leaves. 

We will announce the date of the plant sale few days prior to the actual sale via our Instagram stories. 

During the said time and date, we will release the plants in our webstore and you can purchase as usual similarly to our other items in our webstore. 

Can I place a reservation for a plant or your other gardening products such as growlights, etc?

No, we do not take any reservations and we only accept orders that are placed via our webstore.

Can I order and pickup within the same day?

By default, system do not allow same day order and pickup. So you can only select the next available day when you check out. 

You could drop us a message and check if we are available for same day pickup.

What are the delivery options available?

Buyers may opt for either one of the following:

(a) Post (Our preferred courier company is J&T Express)

(b) Self pick-up/ Ehailing (You may select your preferred day and time when you check-out. If your preferred time/ day is not available, drop us message and we will get back to you as soon as possible. 

We will contact you and share our exact location upon confirmation of order. 

How do I place an order?

Go to "Shop" and add your items into cart. 

Once you have finished adding the items, click "Check Out".

Enter all the necessary information and then press “Continue”. Select your preferred shipping method and payment method.

Finally select “Place your order now”.

Tip: Create an account to speed up your checkout process.

Does keeping an item in my cart means that I have reserved that item?

No, only checking out guarantees that the particular item is reserved to you. 

This is to avoid abandoned cart scenarios where people add items in their cart but ended up abandoning the cart and causing a backlog in the stock inventory.

What are the payment methods available?

We accept payment via Credit Card, Debit Card, QR Pay or Bank Transfer.

How do I know if I have successfully paid for the order?

Credit Card/ Debit Card/ FPX:

You should receive an email within 5 to 10 minutes.

Bank Transfer/ QR Pay:

You will receive an email after verification is made which might take up to 1 day. 

If you made your payment at the time of ordering, just scroll down and attach the proof of payment.

If you opt to pay later, you can still login to your account and upload the proof of payment via 

My Account -> Order -> OrderID -> Upload Attachment.

How do I know if the payment for the goods are received by the Seller?

Once verification is done, the status of the order will be changed to “Paid” and you will receive an email notification.

How long does it take for the orders to be shipped out?

We ship on every Tuesdays and Thursdays. 

Or by the next available working day (Wed or Fri) if we could not post it out on Tuesday and Thursday due to unforeseen circumstances.

We do not post out on Public Holidays.

Important Note: Orders are shipped out once this information is available and the Payment status is "Paid" & Fulfillment status is "Fulfilled".

How do I know if my item is shipped?

You will receive the tracking number via your email once the item is shipped. If you do not receive any email, kindly double check your spam folder.

What is your recommended internet browser?

Our preferred browser is Google Chrome.

Will my order be can-celled if I did not perform the payment?

Order will be automatically be cancelled after 48 hours if payment is not made.

What is the transaction currency?

All transaction will be made in Ringgit Malaysia (MYR).

More Questions?

Fret Not,  just drop us a message or email us at monsterasaur@gmail.com. 

We will get back to you as soon as we can!

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