Welcome! For order value above RM350, please check with us if it is possible to post due to courier dimensions restrictions. We do not post the Anti Stem Rot Paste to East Malaysia. We are giving away limited edition stickers with every purchase while stock lasts. Thank You & Happy Shopping!
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Updated 02 Sept 2021

Do you have a physical store?

We are online based only at the moment.

Where is your location?

We are in Kuala Lumpur, Malaysia

Do you allow walk-ins or visitations?

Thanks for your interest, however due to the current pandemic situation, it is strictly no walk-ins and no visitations.

Do you provide wholesale?

We provide wholesale for our Growth Booster, Monster Foliage and certain plants. Drop us a text or email to check on stock availability. 

Do you ship to East Malaysia?

Yes, we ship Malaysia wide. Postage fees will be auto calculated when you check out.

Important Note: We not ship plant/liquid/ cream/ paste form items to East Malaysia due to courier restrictions.

Do you ship internationally?

Thanks for your interest but we do not ship internationally at the moment. 

For smaller items and our merch, you could drop us a message and see how we could work it out.

Do you ship your plants?

We do not ship our plants (unless stated otherwise in each individual item) but full risk is to be bear by buyer. 

We ("Seller") are not responsible for the condition of the plant once it is sent out.

No refund/returns/ exchange in case of confiscated/ damaged/ rotting/ dried up plants, etc.

How does your plant sale works?

We target to release plants that we propagated once a month. Our plants are locally home propagated by us and it takes time to root, grow new shoots and leaves. 

We will announce the date of the plant sale few days prior to the actual sale via our Instagram stories. 

During the said time and date, we will release the plants in our webstore and you can purchase as usual similarly to our other items in our webstore. 

We will then contact you personally for plant collection via e-hailing or self pickup.

Can I place a reservation for a plant or your other gardening products such as growlights, etc?

Not at the moment, we do not take any reservations and we only accept orders that are placed via our webstore.

Can I order and pickup within the same day?

By default, system do not allow same day order and pickup. So you can only select the next available day when you check out. 

You could drop us a message and check if we are available for same day pickup.

What are the delivery options available?

Buyers may opt for either one of the following:

(a) Post (Our preferred courier company is J&T Express)

(b) Self pick-up/ Ehailing (You may select your preferred day and time when you check-out. If your preferred time/ day is not available, drop us a message and we will get back to you as soon as possible.)

We will contact you and share our exact location upon confirmation of order. 

How do I place an order?

Go to "Shop" and add your items into cart. 

Once you have finished adding the items, click "Check Out".

Enter all the necessary information accurately and then press “Continue”. Select your preferred shipping method and payment method.

Finally select “Place your order now”.

Tip: Create an account to speed up your checkout process.

Does keeping an item in my cart means that I have reserved that item?

No, only checking out guarantees that the particular item is reserved to you. 

This is to avoid abandoned cart scenarios where people add items in their cart but ended up abandoning the cart and causing a backlog in the stock inventory.

What are the payment methods available?

We accept payments via Credit Card, Debit Card, QR Pay, Grab Pay or Bank Transfer.

How do I know if I have successfully paid for the order?

Credit Card/ Debit Card/ FPX:

You should receive an email within 5 to 10 minutes.

Bank Transfer/ QR Pay/ GrabPay:

You will receive an email after verification is made which might take up to 1 day. 

If you made your payment at the time of ordering, scroll down and attach the proof of payment.

If you opt to pay later, you can still login to your account and upload the proof of payment via My Account -> Order -> OrderID -> Upload Attachment.

Please attach all proof of payment once payment is made.

How do I know if the payment for the goods are received by the Seller?

Once verification is done, the status of the order will be changed to “Paid” and you will receive an email notification.

How long does it take for the orders to be shipped out?

We ship within 1-3 working days (weekdays). 

Note: We do not post out on Public Holidays. Orders will only be shipped out once this information is available and the Payment status is "Paid" & Fulfillment status is "Fulfilled".

How do I know if my item is shipped?

You will receive the tracking number via your email once the item is shipped. If you do not receive any email, kindly double check your spam folder.

Why is the tracking number provided shown as not found?

It takes up to 24 hours for the status to be reflected in the system after the items are dropped off/ picked up by the courier company. 

Suggest you to try again a few hours later or you may download the Tracking.my mobile app so you will be notified of every status of the parcel. 

What is your recommended internet browser?

Our preferred browser is Google Chrome.

Will my order be cancelled if I did not perform the payment?

Order will be automatically be cancelled after 48 hours if payment is not made.

What is the transaction currency?

All transaction will be made in Ringgit Malaysia (MYR).

More Questions?

Fret Not, just drop us a message or email us at monsterasaur@gmail.com. We will get back to you as soon as we can!



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