• Welcome! RM10 off min. spend RM100, no code required! Follow us in Instagram for latest news and updates. We post by 48 hours for completed orders received before 5pm. For Sabah Sarawak, do check with us for postage fees details. For plants availability, whatsApp us directly. Thank you for shopping with us! Click here to shop all items!

Updated 16 June 2022

Do you have a physical store?

We are online based only at the moment.

Where is your location?

We are in Kuala Lumpur, Malaysia

Do you allow walk-ins or visitations?

Thanks for your interest, it is strictly no walk-ins and no visitations. 

For pick-ups, it is strictly "Grab & Go". we will pass you your items directly at our gate.

Do you provide wholesale?

We provide wholesale for certain items.

Drop us a text or email to check on stock availability. 

Do you ship to East Malaysia?

Yes, we ship Malaysia wide. Postage fees will be auto calculated when you check out.

Important Note: 

We do not ship plant/liquid/ cream/ paste form items to East Malaysia due to courier restrictions. You may message us if you require more info.

Do you ship internationally?

Thanks for your interest but we do not ship internationally at the moment. 

For smaller items and our merch, you could drop us a message and see how we could work it out.

What is your shipping rate like?

WM - RM7 for the first 1.4 KG, additional RM1 for each subsequent 0.5 KG

EM - RM16.50 for the first 1 KG, additional RM8 for each subsequent 0.5 KG

*Weight is calculated by dimension or weight, whichever higher.

*Rates changes time to time depending on promo rates from courier companies

We post via Pos Laju/ J&T Express or DHL Express. If you have a specific request, please enter in remarks when you check-out.

Do you ship your plants?

We will specify if a particular plant can be posted.

How do I know what plant is for sale?

You may text us if you have a specific plant you are looking for, we self propagate all our plants for sale from our own private collection. 

Currently we have ready stock for Dean Mcdowell, Glorious, pink Princess, White princess, Atabapoense, Paraiso Verde, Joepii, Burle Marx Fantasy just to name a few. Do contact us for availability.

Occasionally we will also release some plants for sale via our Instagram story. Follow us so you will be updated with our every plant sale :)

Can I place a reservation for a plant or your other gardening products such as growlights, etc?

You may send us a message and check with us for waiting time. 

Can I order and pickup within the same day?

By default, system do not allow same day order and pickup. So you can only select the next available day when you check out. 

You could drop us a message in our WhatsApp and check if we are available for same day pickup.

What are the delivery options available?

Buyers may opt for either one of the following:

(a) Post We post via Pos Laju/ J&T Express or DHL Express. If you have a specific request, please enter in remarks when you check-out.

(b) Self pick-up/ Ehailing (You may select your preferred day and time when you check-out. If your preferred time/ day is not available, drop us a message via WhatsAppand we will get back to you as soon as possible.)

We will contact you and share our exact location upon confirmation of order. 

How do I place an order?

Go to "Shop" and add your items into cart. 

Once you have finished adding the items, click "Check Out".

Enter all the necessary information accurately and then press “Continue”. Select your preferred shipping method and payment method.

Finally select “Place your order now”.

Tip: Create an account to speed up your checkout process.

Does keeping an item in my cart means that I have reserved that item?

No, only checking out guarantees that the particular item is reserved to you. 

This is to avoid abandoned cart scenarios where people add items in their cart but ended up abandoning the cart and causing a backlog in the stock inventory.

What are the payment methods available?

We accept payments via Credit Card, Debit Card, QR Pay, Grab Pay or Bank Transfer.

For Grab Pay and QR Pay, you will need to scan the QR code from the payment instructions. 

Note: We do not accept American Express.

How do I know if I have successfully paid for the order?

Credit Card/ Debit Card/ FPX:

You should receive an email within 5 to 10 minutes.

Bank Transfer/ QR Pay/ GrabPay:

You will receive an email after verification is made which might take up to 1 day. 

If you made your payment at the time of ordering, scroll down and attach the proof of payment.

If you opt to pay later, you can still login to your account and upload the proof of payment via My Account -> Order -> OrderID -> Upload Attachment.

Please attach all proof of payment once payment is made.

Note: For QR Pay and GrabPay, you will need to scan the QR code shown to make payment.

How do I know if the payment for the goods are received by the Seller?

Once verification is done, the status of the order will be changed to “Paid” and you will receive an email notification.

How long does it take for the orders to be shipped out?

We ship within 1-2 working days (weekdays). 

Note: We do not post out on Public Holidays. Orders will only be shipped out once this information is available and the Payment status is "Paid" & Fulfillment status is "Fulfilled".

How do I know if my item is shipped?

You will receive the tracking number via your email once the item is shipped. If you do not receive any email, kindly double check your spam folder.

Why is the tracking number provided shown as not found?

It takes up to 24 hours for the status to be reflected in the system after the items are dropped off/ picked up by the courier company. 

Occasionally it might take up to 1.5 days if the courier company have not scan the items yet.

Suggest you to download the Tracking.my mobile app so you will be notified of the latest status of the parcel. 

What is your recommended internet browser?

Our preferred browser is Google Chrome.

Will my order be cancelled if I did not perform the payment?

Order will be automatically be cancelled after 48 hours if payment is not made.

What is the transaction currency?

All transaction will be made in Ringgit Malaysia (MYR).

More Questions?

Fret Not, just drop us a message or email us at mo[email protected]. We will get back to you as soon as we can!

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